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- Help
- General questions
- Getting started
- Bidding & purchase process
- I can’t find the car I am looking for. What can I do?
- The bid suggestion calculator is not working. How can I calculate my bid?
- How do I know if I have won an auction?
- I made the highest bid in Open Auctions; why didn’t I win the car?
- Can I cancel a purchase/bid made by mistake?
- If I lose the auction, can I still buy that car?
- How do Open Auctions work?
- How do Blind Auctions work?
- How does Bid or Buy Now work?
- How do Fixed Prices work?
- How does Our Stock work?
- How do Our Stock offers work?
- Payment & VAT
- Picking up your car
- Transport & delivery
- Car documents
- Your account
Can I cancel a purchase/bid made by mistake?
Saate oma pakkumisi kustutada või muuta AINULT pimedate oksjonite puhul enne oksjoni lõppu. Te ei saa tühistada oma pakkumisi Avatud oksjonitel, fikseeritud hindadega oksjonitel ja Meie laos. Pärast oksjoni lõppu on kõik eCarsTrade'is tehtud pakkumised ja ostud siduvad ja neid ei saa tühistada. Tühistamise korral kohaldatakse trahve (vt meie tingimusi). Vea või probleemi korral võtke palun ühendust oma kliendihalduriga.
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These pages explain how eCarsTrade works. If anything you read here differs from the General Terms and Conditions, the General Terms and Conditions apply.
General questions
Getting started
Bidding & purchase process
Payment & VAT
Picking up your car
Transport & delivery
Car documents
Your account
Who is eCarsTrade?
eCarsTrade is a growing international online car auction platform based in Central Europe. We are a young, innovative company that specializes in car remarketing. We focus on reselling vehicles previously owned by leasing companies, car dealerships, short-term rentals, and trade-in companies across Europe, including Belgium, France, Germany, Luxembourg, the Netherlands, Spain, Italy, and more.
We offer a range of services, including paperwork support, logistics, and guidance from our After-Sales team, Customer Support, and Key Account Managers. Every year, we help hundreds of car traders and automotive professionals find quality vehicles at our auctions and grow their businesses.
We offer a range of services, including paperwork support, logistics, and guidance from our After-Sales team, Customer Support, and Key Account Managers. Every year, we help hundreds of car traders and automotive professionals find quality vehicles at our auctions and grow their businesses.
Who can use eCarsTrade?
Car dealers and other automotive companies in and outside the EU can buy vehicles at eCarsTrade.
Non-automotive companies are also welcome, but different conditions apply, and the required deposit will be higher.
Non-automotive companies are also welcome, but different conditions apply, and the required deposit will be higher.
To which countries do you sell vehicles?
Our main market is the European Union, but we also sell cars to non-EU car traders. With the eCarsTrade Delivery Service, we can organize vehicle transport straight to your parking lot.
Is it safe to buy cars on eCarsTrade?
Jah, enamik eCarsTrade'i sõidukitest on pärit Euroopa juhtivatelt liisingu- ja rendiettevõtetelt. Neid autosid hooldavad tavaliselt ametlikud margiesindused, nii et enamikul neist on täielik hooldusajalugu. Kui tarnija teeb koostööd sõltumatu ülevaatusteenusega, võib olemas olla ka hindamisaruanne, mis sisaldab üksikasjalikke fotosid ning toob esile auto seisukorra ja kõik nähtavad kahjustused. Pange siiski tähele, et kõik millise autoga ei ole kaasas hooldusajalugu ja/või hindamisaruanne.
Which documents do I need to provide to buy on eCarsTrade?
If you are an EU trader, you need to provide your official company documents. These should include your company name, business type, VAT number, full name of the owner, company address, and a scan of the owner's valid ID card or passport.
If you are a non-EU trader, you need to provide a scan of your valid ID card or passport, your full address (home or company), and any company documents. Company documents should include your company name, business type, company address, and the full name of the owner.
If you are a non-EU trader, you need to provide a scan of your valid ID card or passport, your full address (home or company), and any company documents. Company documents should include your company name, business type, company address, and the full name of the owner.
Why do you need my company documents and ID?
We sometimes have financial checks and need to make sure everything complies with VIES (VAT Information Exchange System) rules. Your company documents are kept only for eCarsTrade and are never shared for other reasons.
When can I start bidding?
Once our team checks your documents and you receive Silver or Gold user status, you can start bidding. However, to bid as much as you want, you will need to make a deposit. For more details, see User Statuses.
Why do I need to pay a deposit?
The deposit guarantees your ability to purchase. You only pay it once, and it is fully refundable. Once you pay the deposit, you gain access to all listings, and you can bid as much as you want on vehicles from Open Auctions, Blind Auctions, and Fixed Prices.
The deposit amount may vary depending on your company, country, or bid amount.
The deposit amount may vary depending on your company, country, or bid amount.
How do I get my deposit back?
Saate oma tagatisraha tagasi saada, kui täidate Tagasimakse taotluse vormi. Pidage meeles, et me saame teile raha tagasi maksta ainult siis, kui kõik tehingud on lõpule viidud. Tagasimakse on teie kontol nähtav 20 tööpäeva jooksul.
I can’t find the car I am looking for. What can I do?
With our Smart Finder, you can save the exact car brand, model, and features you want. When a matching car is listed, we’ll email you.
Make sure your email subscription is turned on.
If you need help setting up Smart Finder, just contact us, and we’ll help you!
Make sure your email subscription is turned on.
If you need help setting up Smart Finder, just contact us, and we’ll help you!
The bid suggestion calculator is not working. How can I calculate my bid?
Kui kalkulaator ei tööta, võite proovida käsitsi valida auto mudeli rippmenüüst. Kui see ei lahenda probleemi, proovige lisada otsingule veel mõned filtrid, näiteks läbisõit või registreerimisaasta. Kui kalkulaator ei tööta ka pärast seda, võtke abi saamiseks ühendust oma kliendihalduriga.
How do I know if I have won an auction?
Kui olete võitnud oksjoni, saadame teile proformaarve 24-48 tundi pärast oksjoni sulgemist. Kui te ei ole oksjonit võitnud, ei saada teile e-kirja, kuid te saate alati näha kõigi oma pakkumiste staatust oma Isiklikul lehel.
I made the highest bid in Open Auctions; why didn’t I win the car?
Mitte tingimata. Isegi kui teie pakkumine on kõrgeim, sõltub palju ikkagi müüjast. Kui müüja ei saavuta oma soovitud hinda, on tal ikkagi õigus müügist keelduda.
Can I cancel a purchase/bid made by mistake?
Saate oma pakkumisi kustutada või muuta AINULT pimedate oksjonite puhul enne oksjoni lõppu. Te ei saa tühistada oma pakkumisi Avatud oksjonitel, fikseeritud hindadega oksjonitel ja Meie laos. Pärast oksjoni lõppu on kõik eCarsTrade'is tehtud pakkumised ja ostud siduvad ja neid ei saa tühistada. Tühistamise korral kohaldatakse trahve (vt meie tingimusi). Vea või probleemi korral võtke palun ühendust oma kliendihalduriga.
If I lose the auction, can I still buy that car?
Me ei saa oma partneritelt teavet selle kohta, kas autod on müüdud pärast oksjoni lõppu. Meie partnerid panevad auto uuesti veebi, kui sõiduk ei ole pärast oksjoni lõppu müüdud. Sellisel juhul saadetakse teile e-kiri, milles teatatakse, et auto, millele te olete pakkumisi teinud, on taas võrgus. Siiski peab teil olema sisse lülitatud Emaili tellimused, mida saate teha oma Isikliku lehekülje kaudu.
How do Open Auctions work?
First, pay the deposit to participate in Open Auctions. You can see the highest bid and place a higher one to try to win.
To improve your chances of winning, follow the auction closely until the very end. We recommend raising your bids by only 200-500€ each time.
Only place a bid if you are certain you can pay for the vehicle, because bids in Open Auctions cannot be canceled.
Even if you are the highest bidder, the car is not automatically yours. The leasing company can refuse the sale if it does not meet their target price.
To improve your chances of winning, follow the auction closely until the very end. We recommend raising your bids by only 200-500€ each time.
Only place a bid if you are certain you can pay for the vehicle, because bids in Open Auctions cannot be canceled.
Even if you are the highest bidder, the car is not automatically yours. The leasing company can refuse the sale if it does not meet their target price.
How do Blind Auctions work?
In Blind Auctions, you cannot see other users' bids. You simply enter the price you are willing to pay. While the auction is still open, you can change or delete your offer, which is not possible in Open Auctions.
After the auction ends, you will get an email if you have won the car. If you did not win, you will not get an email, but you can check the auction status on your Personal page.
The seller retains the right to decide whether they want to accept your offer. If you are unsure how much to bid, use our bid suggestion calculator or contact us for help.
After the auction ends, you will get an email if you have won the car. If you did not win, you will not get an email, but you can check the auction status on your Personal page.
The seller retains the right to decide whether they want to accept your offer. If you are unsure how much to bid, use our bid suggestion calculator or contact us for help.
How does Bid or Buy Now work?
'Bid or Buy Now' combines Blind Auctions and Fixed Prices. You can make an offer or buy the car at the set price. To find these cars, go to 'All Cars' and choose 'Bid or Buy Now' under the 'Auction type' filter.
How do Fixed Prices work?
In Fixed Prices, if you want the car at the listed price, click 'Buy now.' We will contact you within 2 hours.
Please keep in mind that you cannot cancel this purchase and that all available information is shown on the car page.
Please keep in mind that you cannot cancel this purchase and that all available information is shown on the car page.
How does Our Stock work?
Our Stock includes vehicles ready for purchase. Cars that are already at our warehouse are marked with the 'At eCarsTrade Warehouse' icon. If you don't see this icon, the car will arrive soon.
You can buy these cars using the Buy now option, and you will find all the information on the car page. If a car has been listed for a while, you may also be able to make a lower offer.
You can buy these cars using the Buy now option, and you will find all the information on the car page. If a car has been listed for a while, you may also be able to make a lower offer.
How do Our Stock offers work?
Sometimes, you can offer less than the online price for Our Stock vehicles. We recommend not offering more than 400€ below the listed price.
You have two chances to make an offer for each car.
You have two chances to make an offer for each car.
How much does it cost to buy a car?
The car price includes your bid and our commission. Our commission covers administrative costs and transporting the vehicle to our facilities. The amount depends on your bid and the car's country of origin.
There are no hidden fees. You will always see the total price before making an offer. For more details, please visit Costs.
There are no hidden fees. You will always see the total price before making an offer. For more details, please visit Costs.
Which payment methods do you accept?
You can pay the security deposit online or by bank transfer.
You must pay for cars and extra services by bank transfer from your company bank account. This applies to both EU and non-EU companies. The account holder name and address must match your company name and address.
You must pay for cars and extra services by bank transfer from your company bank account. This applies to both EU and non-EU companies. The account holder name and address must match your company name and address.
Can I pay in cash?
All payments must be made by bank transfer from your company account.
How many days do I have to pay for the car?
You must pay by bank transfer from your company account or through your Personal page within 3 working days after you receive the win notification by email.
The payment period may be different depending on your user status. Gold users have 7 working days to pay.
The deadline will also be shown on your proforma invoice. If you pay after the deadline, late fees will apply.
The payment period may be different depending on your user status. Gold users have 7 working days to pay.
The deadline will also be shown on your proforma invoice. If you pay after the deadline, late fees will apply.
What if I pay later than the deadline on the proforma invoice?
If you miss the deadline on your proforma invoice, late payment fees start from the 7th day after the invoice is created. These fees do not apply if you pay on time.
The late payment fee is 0.075% of the car’s full price per day, with a minimum of 10€ per day.
Here are some examples:
The late payment fee is 0.075% of the car’s full price per day, with a minimum of 10€ per day.
Here are some examples:
VEHICLE PRICE
LATE PAYMENT FEE / DAY
If we charge a late fee, your proforma invoice updates automatically. You can see the updated invoice on the car page or in the reminder email. We will release the car only after you pay the fee.
Can I get a copy of the invoice?
You can find all your documents, including invoices, on your Personal page.
Are prices VAT inclusive or exclusive?
At eCarsTrade, you will see two types of prices:
VAT-deductible
Most prices on our platform do not include VAT (net price). You must declare and pay VAT at the destination.
Marginaal - käibemaksu ei saa maha arvata
If the car was bought from a private person, the price includes VAT, and it cannot be deducted.
Can I pay the price with the VAT included?
The table below shows the rules that apply to you based on your vehicle’s details and where the car is going:
Car type
Destination
VAT
VAT-deductible car
Belgia
21% - VAT included
EU (except Belgium)
0% - VAT excluded
VAT needs to be declared in the country of final destination.
VAT needs to be declared in the country of final destination.
Outside EU
0% - VAT excluded
You need to pay the full VAT amount (21%) as a guarantee. You can claim this amount after the purchased vehicle crosses the EU border and the EX-A document is officially registered by the EU border inspection point.
You need to pay the full VAT amount (21%) as a guarantee. You can claim this amount after the purchased vehicle crosses the EU border and the EX-A document is officially registered by the EU border inspection point.
Margin car
Any country
VAT is already included in the vehicle’s price and can not be deducted.
Do I need to pay VAT for export outside of the EU?
If you are a non-EU customer, you need to make a deposit for the total VAT amount. We will prepare the EX-A declaration needed for export.
You can request the VAT refund after your purchased vehicle leaves the EU and the EX-A export declaration is officially registered by the EU border inspection point.
To get your VAT refund, first check the car’s export status on MRN Follow-up (for international movements only).
Once we receive proof of export from the transit agency, we will refund the VAT deposit to the same account you used for the car payment.
You can request the VAT refund after your purchased vehicle leaves the EU and the EX-A export declaration is officially registered by the EU border inspection point.
To get your VAT refund, first check the car’s export status on MRN Follow-up (for international movements only).
Once we receive proof of export from the transit agency, we will refund the VAT deposit to the same account you used for the car payment.
Why is my VAT number showing as invalid or not activated for intra-EU transactions?
Kui näete registreerimise ajal teadet, et teie käibemaksukohustuslasena registreerimise number on kehtetu või ei ole ELi-siseste tehingute jaoks aktiveeritud, võib see olla tingitud sellest, et teie käibemaksukohustuslase staatus ei ole ELi-siseseks piiriüleseks kaubanduseks lubatud. Selle probleemi lahendamiseks saate kontrollida oma käibemaksukohustuslasena registreerimise numbri staatust VIES (VAT Information Exchange System) kaudu. Valige lihtsalt oma riik ja sisestage oma käibemaksukohustuslasena registreerimise number ning veebisait annab konkreetset kohalikku teavet teie käibemaksu staatuse kohta. Vajaduse korral võtke ühendust oma kohaliku maksuametiga, et saada abi käibemaksukohustuslasena registreerimise aktiveerimiseks ELi-sisesteks tehinguteks.
What is the pick-up procedure?
Once we receive your payment, we will arrange for your car to arrive at the eCarsTrade parking. The lead time depends on the car's country of origin.
When the car is ready for pick-up, you will receive an email and its status will change to 'Ready to be collected'.
Go to the 'Vehicles to be collected' page, fill out and sign the digital Pick-Up Authorization (PUA), and include the name of the transport company that will collect the car. The transport company must bring the required CMR document when collecting the car.
If you are collecting the car yourself with temporary or company plates, you also need to fill out and sign the digital PUA on the 'Vehicles to be collected' page. Mention the driver and plate number, and send a copy of the registration document of the company plates to [email protected]. The registration document must list the company name and address shown on the invoice.
When the car is ready for pick-up, you will receive an email and its status will change to 'Ready to be collected'.
Go to the 'Vehicles to be collected' page, fill out and sign the digital Pick-Up Authorization (PUA), and include the name of the transport company that will collect the car. The transport company must bring the required CMR document when collecting the car.
If you are collecting the car yourself with temporary or company plates, you also need to fill out and sign the digital PUA on the 'Vehicles to be collected' page. Mention the driver and plate number, and send a copy of the registration document of the company plates to [email protected]. The registration document must list the company name and address shown on the invoice.
What is a pick-up code and how do I get it?
You will need a pick-up code to collect cars from some of our parking locations.
To receive the pick-up code, fill out the digital Pick-Up Authorization (PUA) in the 'Vehicles to be collected' section of your Personal page. Make sure you enter the transport company details correctly. The pick-up code and pick-up instructions will then be emailed to you.
Ghislenghien (Gefco)
You must book a pick-up appointment before collecting the car. The email with your pick-up code will include instructions for booking the appointment and the opening hours. Without an appointment, you cannot collect the car.
Hödlmayr
You do not need to book an appointment. After completing the digital PUA, you will receive the pick-up code by email. You can collect the car 24 hours after the code is issued, during the opening hours indicated in the email.
To receive the pick-up code, fill out the digital Pick-Up Authorization (PUA) in the 'Vehicles to be collected' section of your Personal page. Make sure you enter the transport company details correctly. The pick-up code and pick-up instructions will then be emailed to you.
Ghislenghien (Gefco)
You must book a pick-up appointment before collecting the car. The email with your pick-up code will include instructions for booking the appointment and the opening hours. Without an appointment, you cannot collect the car.
Hödlmayr
You do not need to book an appointment. After completing the digital PUA, you will receive the pick-up code by email. You can collect the car 24 hours after the code is issued, during the opening hours indicated in the email.
How many days do I have to pick the car up from your warehouse?
Please pick up the car within 10 working days after you receive the pick-up email notification.
The car will move from the 'Vehicles being prepared for collection' to the 'Vehicles to be collected' section on your Personal page. If you exceed this 10-day limit, we may charge parking fees.
The car will move from the 'Vehicles being prepared for collection' to the 'Vehicles to be collected' section on your Personal page. If you exceed this 10-day limit, we may charge parking fees.
Can I pick the car up directly from the leasing company?
No, you can't pick up the car directly from the leasing company. We bring all vehicles to our warehouse first so we can check them and make sure everything is right. This helps us quickly handle any issues or claims if they come up.
Will the vehicle have license plates when I pick it up?
No. The vehicle will NOT have its original plates.
To collect your car, you have the following options:
To collect your car, you have the following options:
- Arrange pick-up with a transport company.
- Pick up the car yourself using transit plates. See the Transit license plates section of your Personal page for instructions.
- Order eCarsTrade Delivery and we will arrange the transport for you.
How long will it take to have the car ready at the parking?
The lead time starts once we receive your payment and it appears in our account.
The lead time depends on the supplier. You can see the estimated lead time during the bidding process and on the car page after you purchase the car.
You can also check the estimated arrival date in the 'Vehicles being prepared for collection' section of your Personal page.
The lead time depends on the supplier. You can see the estimated lead time during the bidding process and on the car page after you purchase the car.
You can also check the estimated arrival date in the 'Vehicles being prepared for collection' section of your Personal page.
What are the opening hours of the pick-up locations?
Ghislenghien: Monday–Friday 08:00–11:50, 12:30–16:00
Puurs: Monday–Friday 08:00–16:00
Holdmayer
The exact pick-up hours for each location are indicated on your Pick-Up Authorization (PUA).
Puurs: Monday–Friday 08:00–16:00
Holdmayer
- Personal pick-ups: Monday–Friday 08:00–15:30
- Truck unloading: Monday–Friday 08:00–15:00
- Truck loading: Monday–Friday 06:00–20:00
The exact pick-up hours for each location are indicated on your Pick-Up Authorization (PUA).
Can I pick the car up with my company plates?
Yes. The company plates must be registered to the same company as on the invoice, with the same company name, address, and country.
Before pick-up, send a copy of the registration document of the company plates to [email protected].
Please make sure you are legally allowed to drive with these plates. eCarsTrade is not responsible for any issues related to their use.
Before pick-up, send a copy of the registration document of the company plates to [email protected].
Please make sure you are legally allowed to drive with these plates. eCarsTrade is not responsible for any issues related to their use.
Can my purchased vehicles be delivered to me?
With the eCarsTrade Delivery service, we can organize transport for eCarsTrade clients. You can have your purchased car delivered directly if your location is reachable by a car transport truck.
After you win a car, the option to request delivery will appear in your proforma invoice email and My Vehicles page.
If you’re a non-EU trader or private customer, contact us for a custom delivery quote, and we will do our best to help you!
After you win a car, the option to request delivery will appear in your proforma invoice email and My Vehicles page.
If you’re a non-EU trader or private customer, contact us for a custom delivery quote, and we will do our best to help you!
Kui kaua võtab tarne aega?
Tarneaeg sõltub teie asukohast, kuid võtab keskmiselt 10 tööpäeva, välja arvatud Belgias, kus tarne võtab 5 tööpäeva. See tähtaeg algab pärast seda, kui sõiduki ja tarne eest on täielikult tasutud ja sõiduk on meie parklas valmis kättesaamiseks.
Kas ma saan koondada mitu sõidukit ühte saadetisse?
Jah! Pakume ka erihindu ja hulgiallahindlusi mitme sõiduki saatmiseks.
Kas te tarnite ELi saartele?
Jah, ELi saartele on tarne võimalik soovi korral.
Kas te tarnite kaupu väljapoole ELi?
Praegu tarnime tooteid ELis ainult registreeritud äriklientidele. Me ei tarni ELi-välistesse riikidesse ega eraisikutele.
Kas mind teavitatakse saabumisest?
Jah! Me teavitame teid 24-48 tundi enne kohaletoimetamist, et leppida kokku sobiv aeg. Meie logistikapartnerid võtavad teiega ka otse ühendust.
Kas minu auto on transpordi ajal kindlustatud?
Jah, kõik sõidukid on meie logistikapartnerite poolt transpordi ajal täielikult kindlustatud, mis katab kahjustused laadimise, transpordi ja mahalaadimise ajal. Kontrollige sõidukit siiski alati saabumisel ja märkige kõik kahjustused CMRi.
Which documents are provided with the car?
Once your car arrives at your location, please confirm the delivery on your Personal page.
After you do this and the Confirmation of Delivery is generated, we will send you the car documents. These include the invoice, original registration papers, and the Certificate of Conformity (COC), if available.
After you do this and the Confirmation of Delivery is generated, we will send you the car documents. These include the invoice, original registration papers, and the Certificate of Conformity (COC), if available.
Do you provide EX-A and EUR.1 documents?
If you are exporting the car outside the EU, we can provide the EX-A export declaration for 50€. Please tell us in advance if you need this document so we can prepare it for you.
The EUR1 certificate is only available for certain brands and must be issued by another agency. Because we are not the car's original manufacturer, eCarsTrade cannot provide EUR1. If you need more details, please contact our Customer Support.
The EUR1 certificate is only available for certain brands and must be issued by another agency. Because we are not the car's original manufacturer, eCarsTrade cannot provide EUR1. If you need more details, please contact our Customer Support.
What is the Confirmation of delivery?
The Delivery confirmation shows that your car has arrived at its destination. After you receive the car, confirm its arrival on your Personal page to generate this document. It helps us follow European law, which requires proof of where vehicles are shipped from and delivered to in Europe.
How will I receive the car documents?
We send the vehicle documents separately from the car. To get your documents, confirm the car's delivery by following these steps:
- Pick-up by a transport company (with CMR):
Upload the signed CMR and confirm your car's arrival at its destination using the Request Car Documents page. You will receive the CMR at delivery. - Self-pickup (with CTP):
Fill out and sign the Confirmation of Delivery form using the Request Car Documents page.
Once we receive the required delivery document and your vehicle documents are ready, we will ship them within 24 hours, except on weekends.
We will send the documents to your company's registration address using FedEx, DHL, or a similar courier. You can find the tracking code on your Personal page under Completed Purchases.
We will send the documents to your company's registration address using FedEx, DHL, or a similar courier. You can find the tracking code on your Personal page under Completed Purchases.
I received my car without the documents. How do I get them?
Sõiduki dokumendid tarnitakse autost eraldi. Nende kättesaamiseks kinnitage, et sõiduk on tarnitud, laadides üles nõutava tarnedokumendi (CMR või tarnevorm) oma isikliku lehekülje Autodokumentide taotlemine sektsiooni kaudu. Kui oleme saanud tarnedokumendi ja teie sõiduki dokumendid muutuvad kättesaadavaks, saadame need 24 tunni jooksul (v.a. nädalavahetustel).
Do all cars have a COC?
It depends on the vehicle's country of origin. Cars from the Netherlands and Germany have a COC, but it is not from the original brand. Cars from France, Italy, and Spain do not have a COC.
You can see which documents are included by checking the vehicle’s description and photos.
You can see which documents are included by checking the vehicle’s description and photos.
Where can I find my promo codes?
After you buy a car and receive your proforma invoice, go to the Promo codes section of your Personal page to view all your available promo codes.
How can I apply a promo code?
Go to the page for the car you bought or won in the Vehicles to be collected section of your Personal page. Enter your promo code there, and you will see an updated proforma invoice with your discount.
If you need help applying a promo code, contact your Account Manager - we are happy to help!
If you need help applying a promo code, contact your Account Manager - we are happy to help!
Why can’t I apply a promo code on Stock offers?
Stock offers already include a discount, so you cannot use promo codes with them.
Why was my account blocked?
There are a few common reasons why your account may be blocked:
To unblock your account, please contact your Account Manager for more information and help with the next steps.
- If you purchased a car but have not paid yet.
- IIf you have not provided a Confirmation of Delivery or CMR when your vehicle arrived.
- If we noticed any suspicious activity or misconduct.
To unblock your account, please contact your Account Manager for more information and help with the next steps.
In which cases does eCarsTrade reserve the right to keep the deposit?
If a client does not meet their contract obligations, eCarsTrade may use the deposit to cover financial loss caused by the client’s actions, such as car cancellations, late payments, or failure to provide important documents such as the Confirmation of Delivery or CMR.
We don’t want small issues to stop us from working together in the future. Even if we have to keep your deposit, we’re happy to continue working with you. You may be asked to provide a new, higher deposit before making another purchase.
We don’t want small issues to stop us from working together in the future. Even if we have to keep your deposit, we’re happy to continue working with you. You may be asked to provide a new, higher deposit before making another purchase.
